Preparing Your Shipment
The UPS Store is located in the East Tower on Level 2
The UPS store is committed to providing you with an outstanding experience during your stay. All guest and event packages being shipped to the property must follow the address label standards (illustrated below) to prevent routing delays. Please schedule your shipment(s) to arrive no sooner than 5 days prior to the event start date. Use the name of the recipient who will be on site to receive
and sign for the packages. All packages stored at the hotel in excess of 5 days will be charged a daily rate of $5.00 per day in addition to regular receiving fee. If a package has not been picked up by the recipient and no contact information is provided, the package will be returned to the sender, who will be responsible for all additional shipping fees. For more information on package retention, the Return to Sender process, or to schedule package deliveries, please contact The UPS Store 502-583-3784 #9
LABELING CONVENTIONAL MATERIAL PACKAGES
The UPS Store
325 W. Main St. Suite #150
Louisville, KY 40202
Attn: Exhibitor (Guest Name)
HOLD FOR: (2025 NBDCC / Arrival Date)
LABELING CONVENTIONAL MATERIAL
FREIGHT 150lbs+
The UPS Store
122 3rd Street
Louisville, KY 40202
Attn: Group Contact)
Exhibitor (Guest Name)
HOLD FOR: (2025 NBDCC / Arrival Date)
UPON YOUR ARRIVAL
Packages will be available for pickup at The UPS Store during business hours. The above handling fees will apply. Package deliveries should only be scheduled after the recipient has completed the check-in process. In order to maintain the proper chain of custody, The UPS Store requires the recipient’s signature before a package can be released from The UPS Store. Release signatures are
captured at the time of package pickup or package delivery to the recipient.
ON-SITE PACKAGE DELIVERY
Please consult with a The UPS Store team member for any specific delivery limitations that may exist. In cases where a drayage company or a meeting decorator is used, The UPS Store team members will work closely with those vendors for proper package routing and release items directly to those vendors, if they are on property when the shipments arrive.
PACKAGE DELIVERY TO SUITES/MEETING ROOMS
Please consult with The UPS Store team member for any specific delivery limitations that may exist. The UPS Store is not authorized to leave packages unattended.
OUTBOUND SHIPPING
The UPS Store can handle your return package shipments, but if you chose to use a company account number, please have boxes labeled with electronic labels or waybills. Contact The UPS Store for any questions concerning your shipping needs. Note that on any non-UPS outbound shipment there is a $10.00 per package handling fee.
TERMS AND CONDITIONS
Receiving, delivery and storage charges are payable at the time of delivery. Recipient may be required to present government-issued photo identification and sign for delivery. Shipper must comply with all applicable local, state and federal laws, including those governing packing, marking, labeling and shipping. OBTAIN FIRE, CASUALTY AND ALL OTHER INSURANCE ON PACKAGE CONTENTS PRIOR TO SHIPPING. By sending your package to the Property, you agree to be bound by any additional terms and conditions that the Property or the UPS Store may establish from time to time for receiving and delivering of packages.
